General conditions of sale and use

Purpose of the site and designation of the parties

This site is published by the company Lorelaï design, Auto Entreprise, registered in the Le Havre trade and companies register under number 49181766400015, and whose head office is 2 rue Mozart, 76330 Notre Dame de Gravenchon. This site is hosted by Wix.

The publication director of this site is Aurélie MALOT. This site is reserved for professionals subject to acceptance of file and free of charge. Customers must provide a siret number.

Lorelaï design reserves the right not to accept a file if it is not complete. The subscription to a contract governed by these general conditions, with the editor of this site supposes the acceptance, by the Internet user, of these general conditions. The Internet user acknowledges the same fact to have read it fully.

Subscription of orders and description of the purchasing process

In order to place an order, Internet users can select one or more objects and add them to their basket. When their order is complete, they can access their basket by clicking on the button provided for this purpose. If their order suits them, Internet users can confirm the order.

Orders will be processed in order of arrival on the site. The prices indicated on the site are understood in Euros and excluding delivery costs. These prices can be modified at any time by the publisher, the prices displayed are only valid on the day of the order and have no effect for the future. The delivery costs will, in all cases, be indicated to the customer before any payment. The products and items sold remain the property of the seller until full payment of their price, in accordance with this retention of title clause. The availability of products is indicated on the site, in the description of each item.

Payment information

The internet user can place an order on this site and can pay by credit card, bank transfer, check. Credit card payments are made by secure transactions provided by the provider: Paypal (you do not need to have an account). Soon, payment by conventional bank card will be set up.

The delivery times defined in the article below only begin to run from the date of actual receipt of payment by the seller, the latter being able to provide proof thereof by any means.

Any order not paid within 15 days will be automatically deleted.

Delivery

Packages are shipped by Colissimo or Mondial relay for Foreign countries, except in exceptional cases.

For Metropolitan France

Packages are generally dispatched within 24 to 48 hours after receipt of your payment. Orders received on Friday after 1 p.m. may not leave until the following Tuesday. Whatever the shipping method chosen, we will provide you with a link on request that will allow you to track the delivery of your package online.

Shipping costs include packaging, handling and postage. They can contain a fixed part and a variable part depending on the price or the weight of your order.

Free shipping is granted from 195 euros including tax for mainland France and Belgium.

Any other destination will be subject to an additional shipping billing beyond the cost.

The company reserves the right to send the order in suitable packaging, letter followed, standard letter, if the size and weight are compatible without it modifying or refunding, the port announced in the invoice.

We take great care in packaging your order. Please make reservations with the carrier on the slip if the package arrives damaged.
We will not refund products if this reservation has not been made.

Overseas: taking into account the costs for the Overseas we unfortunately cannot grant a free delivery - contact us for a quote before validating your basket. We will take into account your order amount and weight to offer you the best colissimo overseas price.

Consumer rights provisions

The customer service of this site is accessible by email at the following address lorelaidesign@orange.fr. In the case of an e-mail, the publisher undertakes to provide a response within 1 day. In accordance with current legislation, consumers have a period of 14 days from the date of receipt of the package to request an exchange or a refund. In order to exercise this right, it is up to them to return (at their expense) the package in its original packaging to the address of the company's headquarters: Lorelaï design, 2 rue Mozart, 76330 Notre Dame de Gravenchon, accompanied by '' a letter requesting either a refund or an exchange if the item is still in stock. The reimbursement will take place as soon as possible and at the latest within 30 days of the date of withdrawal.

Any delay in delivery cannot result in the resolution of the sale on the initiative of the consumer, upon simple written request from him. The consumer will then be reimbursed for the sums incurred by him when ordering. This clause is not intended to apply if the delay in delivery is due to force majeure, beyond the control of the publisher. In such a case, the customer agrees not to pursue legal action against the site and its publisher and waives taking advantage of the resolution of the sale provided for in this article.

Guarantee of products purchased on this site

In the event of a defect in a product purchased on this site, customers have, in accordance with the provisions of the Civil Code in terms of legal warranty for hidden defects, a period of two years from the discovery of said defect to request the exchange or refund of the product, and, in application of article L211-5 of the consumer code, they will have a period of two years from receipt of the said product to request the exchange or refund, in the event that the goods delivered do not conform, within the meaning given to this word by the above-mentioned article. In order to exercise one of these rights, it is up to them to return the package to the address of the company's headquarters: Lorelaï design- 2 rue Mozart - 76330 NDG, accompanied by an explanatory letter requesting either a refund or an exchange. The costs of sending the package, in the latter case only, will then be reimbursed to the customer by check or bank transfer, within a maximum of thirty days. The objects acquired on this site benefit, in addition to the guarantee for hidden defects defined by the civil code as well as the guarantee of good conformity imposed by article L211-5 of the consumer code which are, if necessary, always applicable and which is defined above, of a conventional warranty offered by the seller, the duration of which may vary depending on the product, and will be detailed on the sheet for each item.

Member area

The creation of a personal space is a prerequisite for any order from a user on this site. To this end, the member will be asked to provide a certain amount of personal information. The member undertakes to provide accurate information under penalty of termination of the contract on the initiative of the publisher and deletion of the customer account. Certain information will be deemed essential for the conclusion of the contract and its collection will be essential for the creation of personal space and the validation of the conclusion of the contract. The refusal by a member to provide the said information will prevent the creation of the personal space as well as, incidentally, the validation of the order. This space allows the client or the member to consult all of their orders placed on the site, and also allows them, if necessary, to track the delivery of purchased goods. If the data contained in the personal space section were to disappear following a fortuitous event, a technical breakdown or a case of force majeure, the responsibility of the publisher of this site could not be engaged, these information having no probative value but only an informative character. The publisher undertakes, however, to securely store all the contractual elements the conservation of which is required by law or regulations in force. The pages relating to personal spaces are freely printable by the account holder in question but do not constitute proof, they are only for information intended to ensure efficient management of orders by the customer. When creating the personal space, the user is invited to choose a password. This password guarantees the confidentiality of the information contained in its "my account" section and the user therefore refrains from transmitting it or communicating it to a third party. Otherwise, the site cannot be held responsible for unauthorized access to a user's account. The publisher reserves the exclusive right to delete the account of any member who has contravened these general conditions (in particular but without this example being of any exhaustive nature, when the member has knowingly provided incorrect information, when registration and creation of your personal space) or any account that has been inactive for at least one year. Said deletion will not be likely to constitute damage for the excluded member who will not be able to claim any compensation for this fact. This exclusion is not exclusive of the possibility for the publisher to initiate legal proceedings against the member, when the facts have justified it.

Newsletter

By checking the box provided for this purpose or by expressly giving their agreement to this end, the members accept that the editor can send them, at a frequency and in a form that he will determine, a newsletter (newsletter) which may include information relating to its activity. When the user ticks the box provided for this purpose, he agrees to receive commercial offers from the publisher of this site for products and services similar to those ordered. Subscribed members will be able to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (newsletters).

Collection of personal data

Use of personal data

The personal data collected from users aims to provide the website services, improve them and maintain a secure environment. More specifically, the uses are as follows:

- access and use of the website by the user;

- management of the operation and optimization of the website;

- organization of the conditions of use of the Payment Services;

- verification, identification and authentication of data transmitted by the user;

- proposal to the user of the possibility of communicating with other users of the website;

- implementation of user assistance;

- personalization of the services by displaying advertisements according to the browsing history of the user, according to his preferences;

- prevention and detection of fraud, malware (malicious software) and management of security incidents;

- management of any disputes with users;

- sending commercial and advertising information, according to user preferences.

Security and confidentiality

The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the internet.

Implementation of user rights

In application of the regulations applicable to personal data, users have the following rights, which they can exercise at the following address lorelaidesign@orange.fr:

- they can update or delete data concerning them by logging into their account and configuring the settings for this account;

- they can delete their account by writing to the following email address lorelaidesign@orange.fr. It should be noted that information shared with other users, such as posts on forums, may remain visible to the public on the website, even after their account has been deleted;

- they can exercise their right of access, to know the personal data concerning them, by writing to the following email address: lorelaidesign@orange.fr. In this case, before the implementation of this right, the website may request proof of the identity of the user in order to verify its accuracy;

- if the personal data held by the website are inaccurate, they can request the updating of information, by writing to the following email address: lorelaidesign@orange.fr;

- users can request the deletion of their personal data, in accordance with the applicable data protection laws, by writing to the following email address: lorelaidesign@orange.fr

Evolution of this clause

The website reserves the right to make any modification to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the change by email, at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the option of deleting his account.

Exemption from the publisher's liability in the context of the execution of this contract

In the event of impossibility of access to the site, due to technical problems or of all kinds, the Internet user or the customer cannot claim any damage and cannot claim any compensation. In the event of delivery of a manifestly and visibly damaged package, it is up to the customer to refuse it in order to benefit from the guarantee offered by the carrier. The customer must also inform the seller without delay, so that a new package is prepared for him, and then dispatched upon receipt of the damaged package in return. In such a case, the delivery times indicated above in these general conditions will no longer apply. The unavailability, even prolonged and without any limiting duration, of one or more products, can not constitute a prejudice for the Internet users and can in no way give rise to the award of damages on the part of the site or from its publisher. The visual representations of the products, published on this site, are guaranteed by the publisher as perfectly faithful to reality, in order to meet its obligation of perfect information. However, in the current state of the art, the rendering of these representations in particular in terms of colors or shape, can vary considerably from one computer station to another or differ from reality depending on the quality of the graphic accessories and the screen or according to the resolution of the display. These variations and differences can in no case be attributed to the publisher, who can in no case be held liable for this fact. The hypertext links on this site may refer to other websites and the responsibility of the publisher of this site cannot be engaged if the content of these sites contravenes the laws in force. Likewise, the responsibility of the publisher of this site cannot be engaged if the visitor's visit to one of these sites causes him harm.

Intellectual property rights relating to the elements published on this site

All the elements constituting this site belong to the editor and are for this reason protected by the legislation relating to intellectual property. Internet users therefore recognize that, in the absence of authorization, any total or partial copy and any dissemination or exploitation of one or more of these elements, even modified, may give rise to legal proceedings brought against them by the publisher or his assigns. This protection will relate to all the textual and graphic contents of the site, but also on its structure, on its name and its graphic charter.

Miscellaneous clauses

These general conditions are subject to the application of French law. These general conditions can be modified at any time by the site editor or his agent. The general conditions applicable to the user are those in force on the day of his order or his connection to this site. The publisher obviously agrees to keep all of its old general conditions and to send them to any user who requests them. Unless provisions of public order, any litigation which could arise within the framework of the execution of these general conditions could before any legal action be subjected to the appreciation of the editor of the site with a view to an amicable settlement. It is expressly reminded that requests for amicable settlement do not suspend the time limits for bringing legal actions. If one of the clauses of these general conditions were to be declared null by a court decision, this nullity could not lead to the nullity of all the other clauses, which would continue to have their effect. The fact, for the editor, of not availing himself temporarily or permanently of one or more clauses of these general conditions, will not in any case entail waiver of availing himself of the rest of the general conditions.